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How do I know that my order has been processed and shipped?

After an order is placed, you will receive an email confirming your order. Once we receive your order, we will aim to make delivery to you within 3-5 working days (see delivery for more information). If you have any concern about a delivery, please contact us at sales@forwooddesign.com with your telephone number and we will be in touch immediately to help sort any issue.

What Happens if I receive a damaged item?

Although unexpected, it can happen. Please contact us at sales@forwooddesign.com letting us know the situation and please include pictures of the damaged item including packaging and we will contact you immediately. Once we receive damage item back to us (at our cost), we will send out 24 hour replacement or if you have requested a full reimbursement will process immediately.

How do I care for my faux shagreen?

The of the practical benefits of choosing to work with faux shagreen rather than real shagreen leather is that it wears so well. If your faux shagreen becomes stained, wipe clean with a damp cloth, certainly works well with wine and coffee! Also be careful to keep our of extreme heat.

Is it ok if I want to replace my product with something else after it arrives?

Absolutely no issue. Please let us know at sales@forwooddesign.com and we will respond with details of how to proceed. You will be asked to arrange item back to us at your expense (see returns for more information. Once we receive the item back that you want to replace , we will ship out your change of order item. Delivery back to you within 4 working days.